Help & FAQ
Common questions about connecting, choosing nodes, free time, and membership. If something is not covered, reach out to us.
How do I connect?
Open the app and tap the big power button on the home screen. By default "Auto select" picks the fastest, least-busy node for you. Once it turns green you are connected and your traffic is protected.
How do I choose a specific node?
Tap the node card (or "Select node") on the home screen. Each node shows its latency and a load indicator (Idle / Busy / Full). Tap any node to switch to it; your choice is remembered.
What is the free trial?
Free users get a daily allowance of connection time that resets every day. While connected the timer counts down; when it reaches zero the VPN disconnects automatically. Upgrade to a membership for unlimited, ad-free use.
How do I get more free time?
When your daily time runs out, tap "Watch ads". A short series of ads plays back-to-back; after about 50 seconds of viewing you are granted extra free minutes. Members never see ads or limits.
How do I sign in?
On the login screen you can use a one-time email code, an email + password, or your Google account — switch between them using the tabs at the top.
Smart vs Global routing
Smart mode keeps mainland-China traffic direct and only sends overseas traffic through the VPN, for the best speed. Global mode sends all traffic through the VPN. You can switch on the home screen.
It connected but websites won't load
Tap disconnect and reconnect, or switch to a different node from the node list. If a node shows "timeout", pick another one. Make sure your underlying internet connection works first.
How do I upgrade / manage my subscription?
Open "My" → membership, or visit your billing dashboard. Members get unlimited time, no ads, and priority nodes.
Contact support
Still stuck? Submit a request at https://mirrorspeed.com/support and we'll help as soon as possible.